If you notice that a file has moved, disappeared from its original location, or looks different after using All Cloud Hub, it is reasonable to wonder whether All Cloud Hub changed it.

The short answer is: All Cloud Hub does not independently decide to delete or modify your files.

However, All Cloud Hub is designed to perform file-management actions on your behalf. If you choose an action such as move, rename, copy, or delete, the corresponding change can be reflected in your connected cloud storage account. The same applies to scheduled tasks or folder syncs that you have configured.

Understanding the difference between a direct action, a scheduled operation, and a sync operation can help you determine what happened to a file.

How All Cloud Hub Works With Your Files

All Cloud Hub works as a management layer for your existing cloud storage accounts.

Your files remain in services such as Google Drive, OneDrive, Dropbox, pCloud, iCloud Drive, MEGA, or Backblaze B2. FileVerse brings connected accounts together so you can browse, search, organize, transfer, and manage files from one place.

Connecting a cloud account does not automatically move, copy, or delete its files. It simply gives All Cloud Hub the permissions required to work with that account based on the actions you choose to perform.

All Cloud Hub uses OAuth-based authorization to connect supported cloud accounts, rather than asking you to share your cloud-storage password with the platform.

Can All Cloud Hub Delete My Files?

All Cloud Hub can delete files from a connected cloud account when you initiate a delete action or configure an operation that is designed to delete files.

For example, if you select a file in FileVerse and choose to delete it, the deletion is performed against the connected cloud storage account. The file is not simply removed from the FileVerse interface while remaining untouched in the original cloud.

The same principle applies to a Move operation.

When you move a file from one cloud account to another, the original file is removed from the source cloud after the transfer completes. A Copy operation works differently: it creates a copy in the destination while keeping the original file in the source location.

So, if a file appears to have “disappeared” from one cloud after a transfer, first check whether the operation was configured as Move rather than Copy.

Could Folder Sync Change My Files?

Yes, depending on how you have configured synchronization.

Folder sync is designed to keep selected folders aligned across cloud accounts. Changes made as part of an active sync relationship can therefore be reflected in the corresponding synced location.

This is different from All Cloud Hub independently deciding to modify your files. Sync is a feature you configure to keep selected folders synchronized.

If you notice unexpected changes in a folder that you have previously configured for syncing, check the relevant sync configuration before assuming that a file was changed without your instruction.

Why Can’t I See My Files?

Not seeing a file in FileVerse does not necessarily mean that the file was deleted or changed.

Because All Cloud Hub brings files from your connected cloud accounts into one unified view, there are several reasons why a file or folder may not appear where you expect it.

Before assuming that something happened to the file itself, check the following:

1. Check Whether the Cloud Account Is Connected

First, make sure the cloud account containing the file is still connected to All Cloud Hub.

If an account has been disconnected, its files will no longer appear in FileVerse because All Cloud Hub no longer has access to that account. This does not delete or modify the files stored in the original cloud account. You can reconnect the account to restore access through All Cloud Hub.

2. Check the Account Filter

FileVerse brings files from your connected cloud accounts into a unified view. If you are viewing files from a specific cloud account instead of all connected accounts, files belonging to another account may not appear in the current view.

Check the account filter and make sure you are viewing the account where the file is actually stored.

3. Check Your Folder Location

The file may still be available, but you may simply be looking in a different folder or location.

Use FileVerse’s folder navigation to move through the folder structure and check the file’s current location. This is particularly important after moving or organizing files, since a Move operation changes the file’s location in the source cloud.

4. Check Whether You Used Copy or Move

This is one of the most important checks.

Copy keeps the original file in the source location and creates a copy in the destination.

Move transfers the file to the destination and removes it from the source after the transfer completes.

If you expected the original file to remain where it was, but used Move instead of Copy, the result can look like the file was deleted.

5. Check Your Scheduled Tasks

If you have created scheduled automations, review them to see whether a copy, move, or delete operation was configured for the file or folder in question.

A scheduled task may execute later than the time at which you originally created it, so it can be easy to forget that an automation was set up.

Learn more about Schedule Automatic File Transfers with All Cloud Hub

6. Check Run History

All Cloud Hub provides Run History for scheduled operations.

Run History can show whether a scheduled task is:

• Running
• Completed successfully
• Failed
• Partially failed
• Waiting to run

It also provides information about previous executions, making it useful when you are trying to understand whether a scheduled operation actually ran.

If you are investigating an unexpected file change caused by a scheduled task, Transfer Run History should be one of the first places you check.

7. Check Whether the Folder Is Being Synced

If a folder is part of a sync configuration, changes can be reflected between the connected locations.

Check your sync setup to make sure you understand which folders are connected and what synchronization behavior you have configured.

8. Check the Original Cloud Account

FileVerse provides a unified view of files from connected cloud accounts, but it does not merge those accounts into one storage location.

Each file remains associated with its original cloud storage service.

If you cannot find a file where you expected it, check the source and destination accounts and look for the file in its current folder or location.

Learn everything about Navigating through All Cloud Hub’s Dashboard

Does All Cloud Hub Store My Files?

No. All Cloud Hub does not permanently store your actual files on its own servers.

The platform works with your connected cloud accounts, while the files remain in their original storage locations. All Cloud Hub may temporarily process the file metadata and task information required to display files, perform operations, and track transfer progress, but it does not permanently store the file contents.

This distinction is important.

Seeing your files inside FileVerse does not mean that your files have been copied into a separate All Cloud Hub storage system.

What Happens When You Disconnect a Cloud Account?

Disconnecting a cloud account from All Cloud Hub does not delete the files stored in that cloud account.

Instead, disconnecting removes All Cloud Hub’s access to that account. The account’s files will no longer be available through FileVerse until the account is connected again.

The files themselves remain in the original cloud storage service.

This is also why disconnecting an account should not be confused with deleting files.

What If a Transfer Failed?

A failed or partially completed transfer does not necessarily mean that the original files were deleted.

Start by checking the transfer status and the source and destination locations. If the operation was scheduled, check Transfer Run History as well.

All Cloud Hub provides visibility into transfer activity and task status so that you can determine whether an operation completed successfully or encountered an issue.

If the problem continues, note the cloud providers involved, the action you attempted, and the relevant transfer or task status before contacting support. This information can make troubleshooting more precise.

How to Reduce the Risk of Accidental File Changes

You can take a few simple precautions when managing important files through All Cloud Hub:

Use Copy When You Want to Keep the Original

If you are moving files as part of a migration or backup workflow and want the original to remain untouched, choose Copy instead of Move.

Review Scheduled Tasks

Periodically check your scheduled operations and make sure the configured source, destination, operation, and schedule still match your needs.

Check Run History

Use Run History to review scheduled operations and identify completed, failed, or partially failed runs.

Be Careful With Delete Operations

Delete is a file-changing operation. Before creating a scheduled delete task or deleting files manually, make sure you have selected the correct source and files.

Understand Your Sync Setup

If you use folder synchronization, know which folders are included and how the sync is configured. This makes it easier to understand why a change appears in another connected location.

The Bottom Line

All Cloud Hub does not independently decide to delete or modify your files.

But All Cloud Hub is a file-management platform, which means it can perform changes that you request, including moving, renaming, copying, and deleting files. It can also execute scheduled operations and synchronize folders when you have configured those features.

If a file appears to have changed unexpectedly, do not immediately assume that All Cloud Hub deleted it.

First check:

1. Whether you used Move instead of Copy
2. Whether a scheduled task was configured
3. Whether the file or folder is part of a sync setup
4. Run History for scheduled operations
5. The source and destination cloud accounts

Your files remain in their connected cloud storage services, while All Cloud Hub provides the interface and functionality to manage them across those services.

If you still cannot determine what happened, contact All Cloud Hub support with the cloud provider involved, the action you performed, and any available transfer or task details.

A must read – Folder Sync Best Practices and Avoiding Duplicates