If you cannot see your files in FilesVerse, there are a few common reasons to check.
Check Connected Accounts
First, make sure the cloud storage account that contains your files is connected.
Go to the Cloud Accounts section and confirm the account is listed. If the account is not connected, its files will not appear in FilesVerse.
Check the Account Filter
At the top of FilesVerse, there is an All Accounts filter.
If this filter is set to a specific account, files from other connected accounts will be hidden. Switch the filter back to All Accounts to view files from all connected clouds.
Check Folder Navigation
If you are inside a specific folder, you may not be viewing the top level of your files.
Use folder navigation to move back to higher levels and confirm where your files are located.
Recently Connected Accounts
If you just connected a cloud account, it may take a short moment for files and folders to appear.
Wait briefly and refresh the view if needed.
In Summary
Most missing file issues are caused by filters, navigation, or disconnected accounts. Files are not deleted or hidden automatically.